1. Overview
This Refund Policy explains how refunds and cancellations work for paid Songs2VID plans and credit purchases. The free monthly Bedroom Producer allocation does not involve payment and is not subject to refunds; optional Free-plan extra credit purchases are covered in section 2.
2. Free plan and extra credits
The Bedroom Producer (Free) monthly allocation is provided at no charge. Free users may optionally purchase extra video credits (currently €0.25 each, 1-15 per checkout, Free extras balance capped at 15). Once extra credits are granted to your account, those one-time purchases are generally non-refundable, except where mandatory consumer law requires otherwise. Credits trimmed under the account accumulation cap (see our Terms of Service) are not refundable.
3. Paid subscriptions (Independent Producer & Developer & Automation)
3.1 Billing cycle
Independent Producer (€7/month) and Developer & Automation (€15/month) plans are billed on a recurring monthly basis unless otherwise stated at checkout. Your subscription renews automatically until cancelled.
3.2 14-day refund window
If you are a new paid subscriber on either plan, you may request a full refund within 14 days of your initial purchase of that plan, provided you have not substantially consumed paid entitlements (for example, a large portion of your monthly video quota, API usage, or other paid-only features).
3.3 After the refund window
After 14 days, subscription fees are generally non-refundable for the current billing period. You may cancel at any time to prevent future renewals. Access typically continues until the end of the paid period.
3.4 Cancellation
You can cancel your subscription through your account billing settings (choose cancel immediately or at the end of the billing period) or via the Stripe customer portal / by contacting support@songs2vid.com. Cancelling at period end keeps your current paid plan entitlements until the paid period finishes and stops future renewals. Cancelling immediately ends paid access and moves you to the Free plan right away (including loss of Developer REST API access and revocation of API keys when leaving Developer & Automation / Enterprise). Cancellation does not automatically delete your account; use Dashboard - Settings or contact us if you want permanent account deletion.
Switching between Independent Producer and Developer & Automation is handled via checkout / billing settings as offered in the product; plan changes may start a new billing cycle as shown at purchase.
4. Enterprise and custom agreements
Enterprise, managed cloud, and paid self-hosted setup fees are governed by the individual quote or contract signed with us. Refund terms for those services are specified in your agreement. Contact support@songs2vid.com for contract-related billing questions.
5. Non-refundable situations
Refunds are generally not provided when:
- The refund request is made outside the applicable refund window
- The account was terminated for violation of our Terms of Service
- The issue is caused by third-party services outside our control (e.g. YouTube API outages, Google account restrictions, your webhook receiver)
- You simply changed your mind after substantial use of paid quota or features
- Purchased Free-plan extra credits have already been granted to your account
- Credits expired or were trimmed under the 90-credit accumulation cap
- One-time setup or license fees after delivery of agreed setup work, unless required by law or contract
6. Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback so we can resolve the issue promptly. Unjustified chargebacks may result in account suspension.
7. How to request a refund
Email us at support@songs2vid.com with:
- Your account email address
- Date of purchase and invoice or transaction reference if available
- Which plan (Independent Producer or Developer & Automation) the charge relates to
- Reason for the refund request
We aim to respond within 5 business days. Approved refunds are issued to the original payment method where possible.
8. Consumer rights
Nothing in this policy limits mandatory statutory rights you may have as a consumer under applicable law, including withdrawal rights where required by EU or local consumer protection regulations.
9. Changes
We may update this Refund Policy from time to time. The version published on this page applies to purchases made after the effective date shown at the top.